Help with hardship
Financial Difficulty Explained
Do I qualify for financial assistance?
When unplanned events have an impact on your finances, it can come as a shock.
Financial difficulty can come about in many forms and effects people differently. For some it can be a gradual deterioration of financial stability or an unpredicted change in income. Others may experience emergency event in their lives.
You may be surprised as your situation is more common than you think. Either way sometimes a bit of breathing space goes a long away to help catch-up.
We're here to help.
Self Help
Where can I turn for help?
Our friendly team can work with you to establish a plan to help you get back on track.
Each application for assistance is individually assessed with a short or long-term solution tailored to provide you with some financial relief. Options may include reduced payments, repayment ‘holiday' periods or loan restructures.
While we can provide support if you are facing financial difficulties, it's also a great opportunity for you to review your budget. A break from your repayments is only a temporary solution; however you may need to assess your spending and determine your priorities.
Click on the View More button to see a complete list of the many free tools and resources available.
The website has step-by-step guides explaining how to fix common debt problems
1800 RESPECT (1800 737 732) is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
For information on depression and anxiety and where to get help, visit the beyondblue website or contact their support service on 1300 224 636. -
Helpful information about Federal Government initiatives if you are financially vulnerable.
Helpful information about Federal Government initiatives if you are financially vulnerable.
1800 RESPECT (1800 737 732) is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
1800 RESPECT (1800 737 732) is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
myfuture provides resources to explore career pathways and tools to develop self-knowledge to help with career decision-making.
Where to Start
We realise that sometimes things can be challenging, but the good news is you're taking the first step on your road to financial recovery.
Next, we need you to prepare an overview of your current financial situation. This will help us tailor the best possible outcome for you quickly.
You can start your application now by clicking on Apply for Assistance. (HARDSHIP FORM)
If you would like someone else to speak on your behalf, you must complete the forms found here.
If you prefer to talk to one of our specially trained staff first, please call us on 1300 793 983 during office hours.
